State Farm® Insurance Agent Michael Heck

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

John Miller

October 25, 2024

5 out of 5

"I have always been treated well by this agent, with prompt service. Karen Myers has always been transparent, with amazing customer service skills while always being so friendly and informative. She always takes time to explain and make sure we fully understand what she's explaining. No other agent has came close to the service Karen provides, and that's why we will continue to do business with her."

We responded:

"Thank you so much for sharing your experience! It's wonderful to hear that Karen Myers has provided you with such exceptional service. Her dedication to transparency and customer care truly makes a difference. We're delighted to know that you feel well-informed and valued. Looking forward to continuing our relationship and providing you with the same level of service!"

Titus Shaffer

November 23, 2023

5 out of 5

"The only insurer and agent I will ever do business with. This office puts a very personal touch and face on an industry that tends to be more impersonal and machine like. Thanks to Michael and his team I look forward to calling to pay my bill. Seriously the best."

We responded:

"Thank you for the great review."

Sandra VandeWege

October 12, 2023

5 out of 5

"Michael’s office is so helpful at explaining the different coverages and determining which one is best for our family. We were able to save money while being covered for our vehicles, homes, and also an umbrella policy. ."

We responded:

"Sandra, Thank you for your kind review. It is a pleasure to be able to assist you with all your Insurance needs. "

Lorikaye Baker

September 28, 2023

4 out of 5

"Very nice staff. Able to answer all of my questions."

We responded:

"Thank you for the wonderful 5 star review and kind words about our team, Lorikaye! We strive to go the extra mile to assist you with any of your insurance needs and to provide you with the customer service you deserve! We appreciate your feedback!"

Renata Lamay

March 29, 2023

5 out of 5

"Love my agent Teresa she makes everything SO EASY! THANK YOU!"

We responded:

"Renata, Thank you for trusting our team with your Insurance needs. "

Johnny Garza

November 2, 2022

5 out of 5

"Great services and fast fast results for any questions you may need"

We responded:

"Hi Johnny, Thank you for the great review and trusting our team with your Insurance needs. "

Sandra Lyles

August 7, 2022

5 out of 5

"My husband and his family have been with this insurance firm for a few generations and anyone we've sent has been happy they switched to Hecks State Farm."

We responded:

"Thank you so much for taking the time to leave us such a wonderful review, Sandra! It is our pleasure to be able to assist your husband's family and we look forward to assisting the family for a many generations to come! We strive to provide friendly, professional and thorough customer care. We are honored to have earned your trust and look forward to bringing your family peace of mind when it comes to their insurance for many years to come!"

Craig Fritz

June 10, 2022

5 out of 5

"Great Agent, Great Insurance Co., Mike and his Staff are amazing! My Wife has been with Mike since the early ninetys, I've been with him about 10 yrs, Mike and his Team of Insurance Staff are very Personable,Friendly, Always Helpful and Easy to work with. They insure my everyday drivers and my show vehicle!! There Service and Attitude toward their Customers is always over the Top!! Thank You for being My Insurance People!! YOU ROCK!!!!"

We responded:

"Thank you for the wonderful review recognizing our agency and for your kind words about our team, Craig! It is our pleasure to be able to assist you with any of your insurance questions or needs. We are honored to have you as a part of our agency family and we look forward to providing you with the customer care that you deserve for many years to come!"

Hostess Hostess

August 10, 2021

5 out of 5

"I appreciate all that they do for me. Always there for me. Awesome group of people! Michele"

We responded:

"Thank you for the positive feedback."

Amy Simonte

May 26, 2021

5 out of 5

"Mike Heck has been my agent for over a decade. Mike and his office staff have always gone above and beyond in every area. They're always looking to save me money and have handled several claims beautifully!"

We responded:

"Amy, Thank you for the kind words and trusting our agency for so long."

Kelly Raggl

May 18, 2021

5 out of 5

"The Michael Heck State Farm Office is amazing. All the staff that assist folks are very knowledgeable, helpful and oh so friendly! I always feel like they go above and beyond to help support every persons' insurance needs. I switched from another agency and I'm so glad I did. There is no other insurance office I would recommend."

We responded:

"Kelly, Thank you so much for the awesome review. We are so happy to be able to help you with your Insurance needs and any questions you may have."

Steph Lulofs

April 8, 2021

5 out of 5

"I have been a customer of this office for at least 15 years and couldn't ask for better service. It is nice to know that if I need anything the office is within a 15 minute drive, and when I call they answer! It's nice to have that personal touch in our hectic world. All of the staff are so friendly, patient and helpful, and take the time to explain things that may be confusing :) Thank you!"

We responded:

"Thank you for taking the time to share your experience with our agency, Steph! We strive to provide you with the customer care that you deserve. We are honored to have earned your business over the years and look forward to helping you with any of your insurance needs for years to come! We are here to help protect you and bring you peace of mind!"

Teresa Colbry

May 11, 2024

5 out of 5

"Mike Heck and all the staff members are all very service oriented, efficient, and so friendly. They know my name without looking it up on a computer screen, without me saying it, and the details of my multiple policies and family members attached to them! They almost always answer the phone, and I have even received responses to emails on the weekend, which is an unexpected heartwarming little gift when automated responses and voice mails seem the norm for most companies. Bravo Mike and all your team!"

We responded:

"Teresa, Thank you for the great review and trusting our team with all your Insurance needs."

Gary Kerr

March 9, 2024

5 out of 5

"Mike Heck and his entire office staff prove over and over how truly exceptional they are. Went above and beyond again! Highly highly recommend."

We responded:

"Thank you for your kind review. It is truly a pleasure to provide you with great customer service and take care of all your Insurance needs."

Holly Brinks

October 20, 2023

5 out of 5

"Karen at Michael Heck State Farm is amazing. My daughter was in an accident and Karen kept me calm and handled everything. It was a stressful and scary time and Karen walked with me through everything and made it so easy. I also saved money when I switched over to them and ended up with better coverage for myself and my family. I would recommend them 100%."

We responded:

"Holly, Thank you for the great review. We are always ready to help when life doesn't go right. We are glad your daughter is safe!"

Austin Buzzell

June 9, 2023

5 out of 5

"Best insurance agents around by far!!!"

We responded:

"Thank you for the wonderful review, Austin! Your kind words make our day! We strive to provide you with the customer care that you deserve and appreciate your feedback!"

Penny Flipse

April 27, 2023

5 out of 5

"Great Staff! Very helpful, they al go above and beyond! Couldn't recommend them more!!!!"

We responded:

"Penny, Thank you for the positive feedback. We make it a point to treat each customer as if they are our own family."

Chrissy Sutherland

January 22, 2023

5 out of 5

"Everyone at the office has always been helpful, friendly, and professional. Would highly recommend this team!"

We responded:

"Chrissy, Thank you for the great review and recommendation to our agency. "

Kelly Stewart

August 25, 2022

1 out of 5

"This morning I called the wrong State Farm office. I was "greeted" by Candace. She "snippily" said that she couldn't find me. The worst thing was when I simply asked for the number of the other office, she said, " well, you didn't ask for it!" All because I told her first, I will Google it because she didn't offer it at first! I then spoke with the owner who advised that she's gotten compliments for 20 years. If you want to run your business with rude people, go right ahead. If I were a new, potential customer, I would have hung up. Go to the other Grand Haven State Farm office."

We responded:

"I’m sorry we were unable to help you when you called our office since your policies are with a different agent. After Candace helped you remember who your agent is, she thought you said you were going to look up the number and contact them. She misunderstood that you wanted her to look-up that information also. I completely stand by my comments of the many positive customer reviews I have had of Candace in the last 20 years. I will add that your swearing at her in the phone conversation is completely unacceptable."

Mark mojzak

March 2, 2022

5 out of 5

"Great prices on Auto Insurance and a super staff to support it"

We responded:

"Mark, Thank you for the great review."

Lynn Gibson

September 19, 2021

5 out of 5

"Great rates, helpful and friendly staff."

We responded:

"Lynn, Thank you for the positive feedback."

mathew ardell

June 9, 2021

5 out of 5

"outstanding team. this group will go out of the way to make sure you have all of the coverage you need. And takes care of you like you are part of the family"

We responded:

"Mathew, Thank you for the positive feedback. We are so happy to be able to assist you with all your Insurance needs."

Dani Morelia

May 18, 2021

5 out of 5

"I have been with state farm for years! I have never had any problems with them. Karen is amazing and always goes above and beyond. Karen is always there when I need something whether it’s an email or a call, i can always count on her. Even though state farm is on the pricey side you definitely get what you pay for and never once have I regretted being there."

We responded:

"Dani, It is our pleasure to be able to assist with your Insurance needs. We are so grateful for customer as loyal as yourself. Thank you for the great review!"

Anne Marie Piwowarczyk

May 18, 2021

5 out of 5

"Excellent customer service and dedication."

We responded:

"Anne, Thank you for the kind words. We strive to provide excellent customer service!"

chris B

April 7, 2021

5 out of 5

"I normally deal with Karen and she has yet to disappoint me and my family. I haven't had any bad experiences with any of the other agents, I just prefer dealing with her specifically because she is always very informative and helpful. I couldn't have asked for a better insurance agency."

We responded:

"Thank you so much for this great review and for your kind words recognizing Karen! We are so glad that Karen is able to provide you and your family with the customer care that you deserve, Chris! It is our pleasure to be able to assist you with any of your insurance questions or needs. We are here to help protect you and bring you peace of mind!"